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🔙 RMA

Let's discover Randmar's RMAs.


Starter Overview 📄​

  • Return Information #
  • Items for Return #
  • Comments #
  • Useful Inputs #
  • Return Actions #

note

This is what you will see once you create an RMA.

Reseller Portal RMA page


Return Information​

  • Request Date 📅 Date the RMA was created.
  • Status 💡 State of the RMA.
  • Last Update 🔄 Last time the RMA was updated.
  • Contact Information 📞 Who we should contact regarding this RMA.
  • Invoice Information 🧾 Everything pertaining the invoice from the RMA.
  • Ship Out Warehouse 🏭 Where the order shipped from.
Reseller Portal RMA Page Return Information
tip

Clicking on the light bulb next to the Contact Information and the Invoice Information will show you more details.

info

If you have created a return label, you will see an information prompt here.

Reseller Portal RMA Page Return Label Information


Items for Return​

All the items that pertain to the RMA are listed here. You can see the part number, description, quantity, and return reason of each item.

Reseller Portal RMA Page Return Items
tip

Clicking on the warehouse icon will show you more details about the item.



Comments​

Here, you can see all the RMA history; you can see who created the RMA, who updated it, and any comments that were added.

Reseller Portal RMA Page Return Comments
tip

You can add a comment too. This will not notify anyone, but it will be visible in the RMA history.

If you want to notify someone, you can Request Update from the Actions button.



Useful Inputs​

On the right side of the screen, you can see the following information:

  • Return Locations 📍 Randmar warehouse addresses.
  • Returns Policy 📜 Policy for returning items.
  • Additional Information 🤔 Best practices for returns, like manufactuer help lines.


Return Actions​

Directly from the RMA page, you can perform the following actions:

  • Return

    • Print 🖨️ Print the RMA.
    • Request Update 🔄 Request an update on the RMA.
    • Cancel Request ❌ Cancel the RMA.
    • Print Invoice 🧾 Print the invoice for the RMA.

  • Invoice

    • Print 🖨️ Open the invoice in another tab.
    • Download 📥 Download the invoice.

  • Utilities

    • Create Return Label 🏷️ Create a return label for the RMA.
    • See Location 📍 See the locations for return.
Reseller Portal RMA Page Return Actions
info

Once the RMA is credited, you will also see the credit actions:

  • Print 🖨️ Open the credit in another tab.
  • Download 📥 Download the credit.
Reseller Portal RMA Page Credit Actions
note

You are wondering when you should create an RMA? Check out this video: