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🔙 Create a RMA

You are looking to report an issue with your order?

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You can create a Return Merchandise Authorization.

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There are 4 reasons to create a RMA:

  • Ordering Error 😶‍🌫️ you wish to return products that you do not need anymore.
  • Defective Product 🤒 you received a product that is not working.
  • Shipping Error 😟 you received the wrong product.
  • Lost Shipment 🤔 you did not receive your order.

How to Create a RMA?​

  1. Go to your Randmar Reseller Portal.
  2. In the search bar at the top, type the reference number of the order you want to report.
    Ex. Invoice number, order number or PO number.
    Or find the invoice in the Billing tab.
  3. On the Invoice page, look for the Actions button on the right of the screen.
Reseller Portal Invoice
  1. In the menu, click on Create RMA.
Reseller Portal Invoice Actions Menu
  1. You will be redirected to the RMA Request Form page.
note

The default information is pre-filled from the Invoice and your User Profile.

Reseller Portal Create RMA
  1. Fill in the missing information and adjust any incorrect information.
  2. Review the summary on the right.
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Make sure you are aware of the Return Policy.

  1. Once all the steps are completed, click on the Submit button at the bottom right.
Reseller Portal Create RMA
  1. Wait for the loading to finish.
  2. You are done! You will be redirected to the RMA page and you will also receive a confirmation email.
Reseller Portal RMA
warning

You must wait for the RMA to be accepted before you can return the goods or create a shipping label.

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Look for more actions about your RMA here.